Return & Refund Policy

At Zenvora, we want our customers to have a positive shopping experience. If you are not satisfied with an eligible purchase, you may request a return in accordance with this policy.

Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible, items should generally be unused, unworn, undamaged, and in their original condition and packaging.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Used, worn, washed, or damaged items

• Items without required original packaging or tags

• Personalized or customized products

• Final-sale products

• Products otherwise excluded by applicable law or the product listing

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and clear photos of the issue when appropriate.

Return Shipping

Unless an item is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

Approved refunds are generally issued to the original payment method.

The time required for a refund to appear in your account may vary depending on your payment provider.

Exchanges

If you need a different product or variation, please contact us. Exchanges are subject to product availability.

Return Requests

Please contact Zenvora before sending a product back. Do not send returns to a business address unless you have received return instructions from us.